Write to us. A person replies.
Sales and demos go to hello@klate.ai, product help to support@klate.ai, security and procurement to security@klate.ai, and invoices to billing@klate.ai. Klate is a small team, so the person answering has worked on the part you are writing about.
Bring the situation you want an agent to handle.
A rebooking after a cancelled flight, a disputed card payment, an outage on a Sunday evening. Send us one of yours and we will show you how it looks as a Klate design, in your brand’s voice and with the systems your agent would call. Klate opens to everyone soon; questions about access go here too.
Product support
Something behaving oddly, or a question about how a feature works. Include the address you sign in with, what you expected to happen, and a link to the design.
Security and procurement
Vulnerability reports go here first, with steps to reproduce, and please test only against your own workspace. Data-protection and vendor-review questions go to the same address.
Billing and invoices
Send the invoice number and what looks wrong on it, or ask about the VAT details on a receipt. Changing plan, adding seats and cancelling all happen inside the product.
Press and everything else
Interviews and partnerships. This one reaches the founder directly.