This Annex 3 (Anlage 3) applies only to customers who are consumers (§ 13 BGB). It forms part of the Allgemeine Geschäftsbedingungen (general terms and conditions) of Klate Technology UG (haftungsbeschränkt) (hereinafter the "AGB") and supplements Clause 12 of the AGB. For customers acting as entrepreneurs (§ 14 BGB) there is no statutory right of withdrawal; this Annex does not apply to them.
You receive these instructions before you make your contractual declaration, and thereafter in Textform (text form) with the contract confirmation by e-mail. They apply to the registration of an account, to every order of a paid tariff and to every change by which you enter into a new payment obligation (for example the booking of additional services under Annex 2).
1. Widerrufsbelehrung
The following text reproduces the statutory model for the Widerrufsbelehrung (Anlage 1 zu Artikel 246a § 1 Absatz 2 Satz 2 EGBGB in the version in force since 19 June 2026). The text modules of the model that apply to Klate have been inserted; the wording is otherwise unchanged.
Note on the block that follows. The German model text is the operative one. The English rendering below is reproduced for understanding only; it follows the wording of Annex I A to Directive 2011/83/EU, of which the German model is the transposition. It has no legal effect of its own.
Widerrufsbelehrung
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Klate Technology UG (haftungsbeschränkt), Im Galluspark 4, 60326 Frankfurt am Main, Deutschland, Telefon: +49 160 4891608, E-Mail: support@klate.ai) by means of an unequivocal statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this, but it is not obligatory. You may also exercise your right of withdrawal online at https://app.klate.ai/widerruf. If you use this online function, we shall transmit to you on a durable medium (e.g. by an e-mail), without undue delay, a confirmation of receipt with information on the content of the declaration of withdrawal as well as the date and the time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of such reimbursement.
If you have requested that the services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your exercise of the right of withdrawal with regard to this contract, in comparison with the full coverage of the contract.
End of the Widerrufsbelehrung.
2. Muster-Widerrufsformular (model withdrawal form)
If you wish to withdraw from the contract, you may use the following form. It corresponds to the statutory model in Anlage 2 zu Artikel 246a § 1 Absatz 2 Satz 1 Nummer 1 EGBGB. Its use is not obligatory.
Note on the block that follows. The German model text is the operative one. The English rendering below is reproduced for understanding only; it follows the wording of Annex I B to Directive 2011/83/EU, of which the German model is the transposition. It has no legal effect of its own.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
– To Klate Technology UG (haftungsbeschränkt), Im Galluspark 4, 60326 Frankfurt am Main, Deutschland, E-Mail: support@klate.ai:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
3. Notes on the Wertersatz (compensation for value)
3.1 Commencement of performance before expiry of the withdrawal period
With every order by which you enter into a payment obligation, we ask you whether Klate should begin performance immediately, that is before expiry of the withdrawal period. That is your choice. If you request the immediate commencement, you declare this in a separate field that is not pre-filled and is not combined with other declarations; in it you consent to the commencement before expiry of the withdrawal period and take note of the consequences for the compensation for value and for the expiry of the right of withdrawal (§ 356 Absatz 5 und § 357a Absatz 2 BGB); in the case of a running monthly subscription the right of withdrawal does not expire within the period (Clause 3.4). We store your request with date and time and repeat it in the contract confirmation. The tariff or the service ordered is then activated immediately after payment.
If you leave the field empty, the service ordered, and with it the first billing period, begins only after expiry of the withdrawal period. Until then you continue to use Klate on your previous tariff. We tell you the date on which performance begins at the time of the order and in the contract confirmation.
3.2 What you pay in the event of a withdrawal
If you withdraw after having requested the immediate commencement of performance, you owe an appropriate amount for the performance rendered up to that point (compensation for value). The amount is calculated pro rata temporis: the agreed price for the billing period is divided by the number of days of that billing period and multiplied by the number of full days from the day of the commencement of performance (inclusive) until the day on which you inform us of the withdrawal (exclusive). In the case of an immediate commencement of performance, the day of the commencement of performance is the day of the conclusion of the contract. The decisive figure is the agreed total price including value added tax under Annex 2. In the case of an extension that you order during a running billing period (for example additional seats or AI Boost), the pro rata amount calculated for the remaining time takes the place of the price for the billing period, and the number of remaining days for which that amount was calculated takes the place of the days of the billing period. The compensation for value is rounded commercially to whole cents. The use of the AI functions within the AI allowance included in the tariff is not charged separately. If the agreed price is disproportionately high, the compensation for value is calculated on the basis of the market value of the performance rendered (§ 357a Absatz 2 Satz 3 BGB).
Example with an assumed price of 30.00 EUR per month: you conclude the contract with immediate commencement of performance on the 1st of a month with 30 days and inform us of your withdrawal on the 10th of the same month. The full days from the 1st to the 9th are charged, that is nine days. The compensation for value amounts to 9/30 of 30.00 EUR, that is 9.00 EUR. We reimburse you 21.00 EUR.
3.3 How we reimburse
We reimburse the difference between your payment and the compensation for value without undue delay, at the latest within fourteen days from the day on which your withdrawal was received by us, using the same means of payment that you used when paying. No fees are incurred for this. A withdrawal is not a breach of contract. Beyond the cancellation of the contract withdrawn from, it has no adverse consequences for your account or for other contracts with us.
3.4 No compensation for value without a request; expiry of the right of withdrawal
If you have not expressly requested the immediate commencement of performance, or if we have not properly instructed you about your right of withdrawal and about the compensation for value, you owe no compensation for value. If you have not requested the immediate commencement of performance, we have rendered no performance up to the expiry of the withdrawal period; if you withdraw during this time, you pay nothing, and we reimburse in full a payment already made.
Your right of withdrawal expires before the end of the fourteen days only if we have fully rendered the service and you have previously expressly consented to our beginning before expiry of the withdrawal period and have confirmed that your right of withdrawal expires upon complete performance of the contract (§ 356 Absatz 5 Nummer 2 BGB). In the case of a running monthly subscription the service is not fully rendered within the withdrawal period. Your right of withdrawal therefore exists throughout the entire fourteen days, even if you use Klate during this time.
Klate is a digital service (§ 327 Absatz 2 Satz 2 BGB). The rule for digital content, under which the right of withdrawal expires as soon as performance of the contract begins (§ 356 Absatz 6 BGB), does not apply to Klate.
3.5 Your content after the withdrawal
After the withdrawal you may not continue to use the tariff withdrawn from; your account continues to exist on the free tariff, to the extent that you do not also withdraw from the registration. At your request we make available to you, free of charge and in a commonly used and machine-readable format, the content that you have provided or created in Klate (§ 357 Absatz 8 in Verbindung mit § 327p Absatz 3 BGB). The export in the application is available to you for this purpose.
3.6 Free registration
If you withdraw from the free registration, we end your account. Payments are not to be reimbursed, because none were made. You do not owe any compensation for value.
4. Exercise of the withdrawal
4.1 Means
You may declare the withdrawal by any of the following means. A statement of reasons is not required.
- Online withdrawal function: you will find the button "Withdraw from contract here" — "Vertrag widerrufen" in German — at https://app.klate.ai/widerruf. The addresses https://klate.ai/widerruf and https://klate.ai/widerrufen lead to the same page. It is accessible without signing in. It is linked in the footer of every page of klate.ai as well as, in the application app.klate.ai, if you are signed in, in the "Rechtliches" menu (in the English version "Legal") under your user name. You state your name, the details of the contract and the e-mail address for the confirmation of receipt, and submit the declaration with the button "Widerruf bestätigen" ("confirm withdrawal"). You receive without undue delay a confirmation of receipt by e-mail with the content of your declaration as well as the date and the time of receipt.
- E-mail to support@klate.ai, for example with the model withdrawal form under Clause 2 or with another unequivocal statement.
- Letter to Klate Technology UG (haftungsbeschränkt), Im Galluspark 4, 60326 Frankfurt am Main, Deutschland.
4.2 Compliance with the period
To comply with the withdrawal period it suffices that you send the declaration before expiry of the period. If you use the online withdrawal function, your declaration is deemed to have been received within the period if you sent it via that function before expiry of the period (§ 356a Absatz 5 BGB).
4.3 Details that make it easier for us to identify the contract
So that we can identify the contract, please state the e-mail address of your account and the tariff or the service concerned. These details are not a precondition for the effectiveness of your withdrawal.
4.4 Distinction from the Kündigung (termination)
The withdrawal cancels a contract within the withdrawal period. To be distinguished from it is the Kündigung (termination), by which you end a running paid tariff for the future. For this the button "Cancel contracts here" — "Verträge hier kündigen" in German — is available to you at any time at https://app.klate.ai/kuendigen (also reachable via https://klate.ai/kuendigen); the details are governed by Clause 11 of the AGB. Both buttons are labelled separately and placed separately.
As at: 8 October 2026 · Version 1.6